Support Center
Find answers to common questions or get in touch with our team.
Contact Us
Have a question not listed below? Reach out to our support team:
📧 Email: support@hoopshub.com
💬 We typically respond within 24 hours
Frequently Asked Questions
How do I create a new shot club?
From your admin dashboard, click 'Create Shot Club', fill in the challenge details (goal, dates, description), and share the join code with athletes.
Can I customize the shot tracking metrics?
Yes! When creating a shot club, you can set custom goals for shots attempted, made, and streaks. Athletes track their own entries in real-time.
How do athletes join a shot club?
Athletes can join using a share code provided by the organization, or by scanning a QR code. Parents can register their athlete through the parent portal.
Can I export athlete data?
Currently data is visible in the dashboard and leaderboards. Export functionality is coming soon. Contact support for specific data requests.
Is there a mobile app for HoopsHub?
HoopsHub is fully mobile-responsive. Athletes and parents can access all features via their browser on any device.
How do I manage multiple shot clubs?
You can create unlimited shot clubs from your admin dashboard. Athletes can be in multiple clubs simultaneously.